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How a Customer Experience #fail Affects Brands

SUMMARY: United Airlines breaks guitars.How do I know? Social media.A viral video is an anecdotal example of customer response. In this Chart of the Week, we take a look at data from 947 customers to discover how social influencers react to customer experience failures.   After you kept doing business with (FAILNAME), which of...

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You Will Have Them Lining Up for More!

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