Case study

Verizon Training

A comprehensive retailer-training destination that gives employees one place to learn about Verizon products, access training materials, take quizzes, and compete for prizes.

Quick Facts

Industry

Education & Training

Capabilities

Custom Development, Trivia & Quizzes, Gamification

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Case study

From objective to outcome.

Purpose

Verizon is the leader in prepaid wireless service in the United States, with its products and services offered in thousands of retailers nationwide. With potentially hundreds of thousands of employees in total at these retailers, Verizon needed to have a way to universally train all retailer employees about its products and services in a uniform manner.

Plan

Contest Factory worked with TracFone Wireless (acquired by Verizon in 2021) to design a new training website that all retailers could have their employees visit to learn about Verizon. Called Verizon Training, this new website resource would allow employees of retailers to login and learn about Verizon’s products and services and be trained to answer any Verizon questions from consumers. The site would allow employees to access all manners of training materials, from product information and training manuals, to video guides, FAQs, and even online quizzes to test the employee’s knowledge.

Solution

Contest Factory designed and implemented a comprehensive website for Verizon. In the site, new account registration can be tailored depending on each retailer’s requirements to have such requirements as having a company email address or requiring company supervisor approval prior to activating an account. Upon successful login, employees would first be taken to the What’s New page, where they can read new notices from Verizon. Next, they could then either go the products to learn more about each of Verizon’s phones and plans, access training materials posted by Verizon, or even compete for a chance to win prizes by testing their knowledge on Verizon Training’s SpinZone Trivia game. Behind the scenes of all of this, Verizon as an admin was able to control what materials to display to each retailer, add new training trivia questions, and observe in a graphical display user registration and activity on the site.

Results

The site was a success for Verizon, as Verizon Training is now the main website for all of Verizon retailer training materials and has accumulated employee registrations from 29 different retailers that carry Verizon nationwide.

Case study

In the client’s words.

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