Case study

Straight Talk Refer a Friend Promotion

Verizon’s Straight Talk team combined referral marketing, dual sweepstakes, an Instant Win Game, and grand-prize administration in one connected campaign.

Quick Facts

Industry

Capabilities

Sweepstakes, Instant Win, Referral Marketing, Prize Fulfillment

Case study

From objective to outcome.

Purpose

Verizon’s Straight Talk team wanted to promote its Straight Talk Rewards program with an engaging promotion that could appeal to both existing rewards members and prospective new customers. The goal was to encourage current members to refer friends and family to Straight Talk while giving both audiences the opportunity to win a variety of prizes, including gift cards and smartphones. Existing Straight Talk Rewards members would also have the chance to compete for a grand prize valued at up to $100,000. Verizon approached Contest Factory to design and launch a promotion that could support these two distinct participant groups while managing the sweepstakes, Instant Win Game, and prize administration requirements from beginning to end.

Plan

Contest Factory worked with Verizon to develop the Straight Talk Refer a Friend Promotion. Existing Straight Talk Rewards members could share a unique referral link and code with friends and family, inviting them to visit the promotion, learn how much they could potentially save by switching to a Straight Talk wireless plan, and participate in the SpinZone Instant Win Game for a chance to win gift card prizes. The referral structure also rewarded existing members. By referring friends and family, members could earn additional Instant Win Game plays for their own chances to win prizes. They were also entered into a separate sweepstakes for the opportunity to win either the promotion’s $100,000 grand prize or a new Samsung Note 10 smartphone.

Solution

Contest Factory designed and launched two parallel promotional experiences: one for existing Straight Talk Rewards members and another for prospective customers referred to the promotion. The dual-sweepstakes structure allowed Straight Talk to engage each audience differently while connecting both experiences through the Refer a Friend program. Contest Factory administered the promotion from beginning to end, including management of the Instant Win Game and both sweepstakes. The promotion combined referral marketing, interactive gaming, prize incentives, and product education to give current members a reason to share Straight Talk with their networks while introducing prospective customers to the potential benefits of switching their wireless service. Contest Factory also managed the grand prize process on Verizon’s behalf. This included notifying the selected grand prize winner, collecting the required signed affidavit and eligibility documentation, handling applicable tax filings, and administering the winner’s opportunity to play for the $100,000 grand prize, with a Samsung Note 10 smartphone guaranteed as the prize.

Results

The Straight Talk Refer a Friend Promotion provided Verizon with a comprehensive way to support customer acquisition and rewards-program engagement through a single integrated campaign. Existing members were incentivized to refer friends and family while prospective customers were introduced to Straight Talk through an interactive promotional experience. By developing and administering the dual sweepstakes, Instant Win Game, referral mechanics, and grand prize fulfillment process, Contest Factory delivered an end-to-end promotional solution that allowed Straight Talk to engage both current and potential rewards members within the same campaign.

Case study

In the client’s words.

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